I am the owner and editor of this site. I have been interested in gadgets and tech since I was a little kid. I have also written a number of books on various tech subjects. I also blogged for The Huffington Post and for FHM. And I am honoured to have been a Microsoft MVP since January 2008, including as an Xbox MVP until 2023.
It’s a little beauty. If those external graphics card boxes for laptops ever take off, this could benefit from an expresscard slot too as gfx is the only weak point.
Hello all, please find my personnal experience with this unit : (experience also posted on tranquilpc website as review) :
I’ve preorderd this case by end of October 11, expecting to receive it for first week of Nov 11 as advertised on the website.
1 week after the preorder I’m told the unit will only be shipped 3rd week of november because Intel haven’t ship the motherboard on time…
I proposed them to send to me all the components but the motherboard (MB was available where I live so I could have ordered it and built the PC myself). I had indeed sold my old htpc and was unable to see any movies or listen to music …
Answer was negative because I was told they were doing serious tests on units before shipping them… I wasn’t that happy but this was anyway a fine arugment for me.
2 weeks later I receive another notification telling me that some additional delays will have to be expected because the SSD drive was out of stock !!!! Another week of delay was told to me to be expected : 3 days for getting the drive, 1 day for testing …
1 week later I (finally) received my unit to discover that :
– The feet provided with the unit were in plastic (whereas the ones on the picture on the website were in metal)
– A corner of the case was damaged 1cm of steel was missing !
– The unit was not powering on …..
After 2 hours spent on testing and finally unscrewing the unit I realized that the reason the unit wasn’t powering on was that the RAM was not correctly fit in the Motherboard !!!
Once I fitted the RAM , the unit could power on again !
Following this I called them and explained them the situation and asking them how they could have done any tests on a unit that was simply not powering on ????
I was proposed to have a summary of the tests that were done to this unit (which I accepted and which I never received …)
Regarding the defect on the unit I was asked to send some pictures, which I did and I was send a new unit. (this reactivity contributed to the fact I put 2 stars on the review …)
In the meantime I have also written a mail do the CEO directly to present the situation and ask for a compensation (commercial gesture) for all the time I have spent (nearly 8 hours for the whole issue), the inconveniences (I had no HTPC for 1 month !) and also the fact that I was completely misled about the tests they were doing !!! (How can a unit that cannot powered be tested ??? How can a unit that is externally defective be sent ?)
This mail was sent 1 month ago :
At that time I am still waiting for a direct answer from him to my mail and also waiting for the compensation I have asked for for the time I have spent on this issue (8 hours !)
If they had offered me the compensation I was asking for, I would have ordered more items for them.
As they didn’t this is actually the first and last time I put an order for one of their unit.
So as a conclusion : cases are really nice looking (that the other reason I put 2 stars on this review) but service quality & customer relationship was (at least for me) one of the worst I have ever experienced when buying online.
Here is our review of the Edifier WH950NB Headphones.
Immerse yourself in studio-quality sound with the Edifier WH950NB Headphones, designed for audiophiles who demand precision...
It’s a little beauty. If those external graphics card boxes for laptops ever take off, this could benefit from an expresscard slot too as gfx is the only weak point.
Hello all, please find my personnal experience with this unit : (experience also posted on tranquilpc website as review) :
I’ve preorderd this case by end of October 11, expecting to receive it for first week of Nov 11 as advertised on the website.
1 week after the preorder I’m told the unit will only be shipped 3rd week of november because Intel haven’t ship the motherboard on time…
I proposed them to send to me all the components but the motherboard (MB was available where I live so I could have ordered it and built the PC myself). I had indeed sold my old htpc and was unable to see any movies or listen to music …
Answer was negative because I was told they were doing serious tests on units before shipping them… I wasn’t that happy but this was anyway a fine arugment for me.
2 weeks later I receive another notification telling me that some additional delays will have to be expected because the SSD drive was out of stock !!!! Another week of delay was told to me to be expected : 3 days for getting the drive, 1 day for testing …
1 week later I (finally) received my unit to discover that :
– The feet provided with the unit were in plastic (whereas the ones on the picture on the website were in metal)
– A corner of the case was damaged 1cm of steel was missing !
– The unit was not powering on …..
After 2 hours spent on testing and finally unscrewing the unit I realized that the reason the unit wasn’t powering on was that the RAM was not correctly fit in the Motherboard !!!
Once I fitted the RAM , the unit could power on again !
Following this I called them and explained them the situation and asking them how they could have done any tests on a unit that was simply not powering on ????
I was proposed to have a summary of the tests that were done to this unit (which I accepted and which I never received …)
Regarding the defect on the unit I was asked to send some pictures, which I did and I was send a new unit. (this reactivity contributed to the fact I put 2 stars on the review …)
In the meantime I have also written a mail do the CEO directly to present the situation and ask for a compensation (commercial gesture) for all the time I have spent (nearly 8 hours for the whole issue), the inconveniences (I had no HTPC for 1 month !) and also the fact that I was completely misled about the tests they were doing !!! (How can a unit that cannot powered be tested ??? How can a unit that is externally defective be sent ?)
This mail was sent 1 month ago :
At that time I am still waiting for a direct answer from him to my mail and also waiting for the compensation I have asked for for the time I have spent on this issue (8 hours !)
If they had offered me the compensation I was asking for, I would have ordered more items for them.
As they didn’t this is actually the first and last time I put an order for one of their unit.
So as a conclusion : cases are really nice looking (that the other reason I put 2 stars on this review) but service quality & customer relationship was (at least for me) one of the worst I have ever experienced when buying online.
So buy at your own risk 🙂