Apparently, WP7’s first update encountered what it was set out to do; Prepare and find the problems prior to the major update being rolled out. According to some users, (especially those with Samsung models). The minor update that started to be pushed out to WP7 devices, on Monday, Feb. 21., hangs during the backup process.
Good thing Microsoft pushed out the minor update to encounter the kinks, prior to the major update known as “NoDo” being rolled out in March.
In the event that you are encountering issues during the backup where the device/backup creation is hung up (step 6/7, the remediation is to power cycle the device:
1. If the backup process is in a apparent prolonged state (exceeding the general 30-40 min) with no movement or progress (including stuck at 99/100%)
2. Disconnect the device from the PC
3. Pull the battery
4. Replace battery and power on
5. Device should reboot into the OS Kernel
6. We would recommend at this time, not to retry the update, as subsequent attempts will fail. While we continue to investigate the issue, we would ask that you do not attempt the update until your device alerts you of another update opportunity, in approximately 3 days’ time.
7. If the battery pull “reset” does not work, consult your product documentation on Hard Resetting the device to factory default.
