TechMicrosoftAre You Having Problems With the Outlook 2010 Beta?

Are You Having Problems With the Outlook 2010 Beta?


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I have been using the beta of Office 2010 for quite a while now, going back to before the public release! I am really happy with Office 2010, use it on my all my boxes and am also in the process of updating my PowerPoint 2007 book to be PowerPoint 2010.

Tim even wrote a post on Office 2010 a few months ago.

In early January I started noticing that some of my emails that I was sending were very large in size, sometimes over 1MB, even though I only wrote a few lines. I then started getting people contacting me and saying that I was sending them blank emails. This was especially true of users of Hotmail and other web clients using portable devices like iPhones.

After doing lots of testing I finally found out that Hotmail and other services wont display a message if it is over a certain size, and by that I mean the message itself, not a message with an attachment,

After doing more digging around online, I found that a lot of people were also having the same problems!

Then about a month ago, Microsoft published a blog post about this problem. This is part of what they said:

We have heard from some of you that you are running into an issue with large e-mail message sizes in the Outlook 2010 Beta. We want to update you on the status of this issue. There is a known bug in the Outlook 2010 Beta where the usage of number and bullet lists causes redundant CSS definitions to be included in each outgoing message.  The outgoing message might not display correctly in a mail service where there is a limit to message size, such as Gmail, BlackBerry e-mail, or Craigslist.

Restarting Outlook removes all the extra CSS for new outgoing messages, although you might see remnants of this bug when responding to a message that was already inflated.

If you use number and bullet lists, close Outlook at the end of each day, and your new outgoing messages will return to their normal size. This bug has been fixed in later Outlook 2010 builds.

Now at the time, a lot of people, myself included were not very happy with the response. I know it is a beta, but this is quite a serious problem, and for my personally it was becoming a real issue when I was sending a one line email that was coming out over 1MB in size and people just getting a blank email from me because they couldn’t read it.

What was annoying was Microsoft’s stance that it was fixed in later builds and that most people were not actually going to get access to those builds, so people were either just going to have to live with it or stop using Outlook 2010 until it came out officially.

Well I am really happy to see today that Microsoft have actually released a fix for this – I guess they got some much negative feedback about this issue that they decided to do something about it. Well done!

What they say about the fix is:

This fix prevents future messages from consuming unnecessary space, but doesn’t resize existing messages. If you reply or forward an existing message that is affected by this bug, it remains enlarged.

Well at least it’s a solution, one I am using right now! If you are running Outlook 2010 you should go download this fix now so that you don’t run into this problem.

To read about the fix, and to download either the 32 bit, 64 bit, or both versions, click here.

Andrew Edney
Andrew Edney
I am the owner and editor of this site. I have been interested in gadgets and tech since I was a little kid. I have also written a number of books on various tech subjects. I also blog for The Huffington Post and for FHM. And I am honoured to be a Microsoft MVP since January 2008 - again this year as an Xbox MVP.


  1. Andrew, you shouldn't use beta software for your everyday email client. It's for developers and giving feedback.

    Microsoft has no responsibility to distribute patches every few days to their beta testers.

    You can run 2007 on the same machine as 2010.

    • Adam

      I use it as my everyday email because that is the best way of testing the software and feeding back issues to Microsoft. If I load it up, spend 10 minutes looking at it, what feedback can I give? Plus I am an author working on a book about 2010 which means I need to use it in anger. If I, and others were not using it as their main client then issues like like one probably wouldnt come to light until the full release was out then, and then a lot more people would be suffering with it.

      I have no problems doing that and have been on various beta programs with Microsoft now for over 10 years, and I often use the software, when its at a certain build state, as my main system – for example Windows 7 – I was using that as my main OS from January 2009.

      If I wasnt happy doing it, I wouldnt.

      I dont expect Microsoft to issue patches every few days, or even every few months, but right now Microsoft want feedback on Office and they have a very large public beta running and to have a major issue like that with Outlook and saying originally that they were not going to fix it was an issue, and obviously they see that because they issued a fix.

      And yes, I often run multiple versions, especially when I am working on my books.


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