Earlier this month I did a post about a great deal that HP were doing on the HP MediaSmart EX490 Windows Home Server’s that included a free M&S Christmas Hamper here in the UK.
I even ordered one myself as the deal was too good to pass up, especially with the Christmas hamper.
At the time I placed the order, the system showed 36 in stock for immediate delivery. My order confirmation said something similar about delivery in a few days.
A few days turned into a week and it hadn’t arrived. I called HP to be told they had none in stock, even though their website said there was stock, and in fact at that time STILL showed stock.
I was told that there was a large shipment coming in that day and my box would be shipped that night and would be with me by the weekend (just gone).
I called this morning, and after being on hold for over 20 minutes, I was told that they don’t have any stock and that they now don’t even have a date for when the stock will be coming in and so did I want to cancel my order!
I have left it on order just to see when I will get it.
This is very poor show HP – how can you advertise something in stock when you don’t have it, then make several promises that you know you cant deliver on.
Oh, and the Christmas Hamper offer needed to have the paperwork in by the 17th, along with information including the serial number of the unit – so obviously that didn’t happen! Although they now say you can have a “seasonal” hamper instead.
Did anyone else order one and are currently getting the run around?
How does HP expect to sell any MediaSmarts in the UK if we only get one model (the lower specification of the two EX49x series) and then no one actually has them in stock)?