The SYS drive on the EX470 died on Wednesday morning after only 10 months of service. HP has sent me a replacement drive under warranty and I will be spending this Friday night replacing the drive and doing a Server Recovery. This sucks.

Background
My parents called and said that the “little house” was Red. Are you sure? I should have received the text alert. I should have known before they saw it. WTF? I will just remote in and fix it. Probably some new update or maybe the backup database is flipped up. No biggie.
Where the hell is the server? Crap.

Now what? I am going to get in the truck and head over there. Fortunately I am off this Wednesday so I have a few hours extra. Maybe their router glitched and killed remote access. That might explain the little red house?
Dead SYS Drive
So I am here. Now what? WHS Console does not work. Crap². I see that the Health light is flashing blue. That can’t be good. Power down with the push of a button!
Server powering back up. Lights, camera, act…flashing blue light again. Crap³
Since the HP MSS does not have any way to see what is going on (video monitor) I am dead in the water. I still have a few months left on the warranty so I will give HP a call.
- 1-800-474-6836
- “Tech Support”
- “Its something else”
- “HP MediaSmart Server”
- No, I don’t to be transferred to the business area.
- Hang up.
- 1-800-474-6836
- “Tech Support”
- “Its something else”
- “Media Vault”
- Finally get a person
Ok, so I get Josh at HP. Cool dude. He walks me through a bunch of steps to see if we can figure out what is going on. He tells me that it seems to be the system drive and that I need a new one. He also suggests that if I have a way of checking the drive on a Vista machine before they send a new one out I should try it. Of course I agree but is that standard HP Tech Support? I could just imagine my parents (or the average consumer) trying to check it. I tell him I have an enclosure at home and will try it. By now It is 2:00 PST Wednesday and he is off work at 3:30 PST. He says he will call me before the end of his shift to verify the disk status. I head home.
No call.
It is now 6:00 PST Wednesday and I am really cranky. In addition to this failed drive I am also fighting with the TZO service for the Reno camera, uploading my previous weeks late article, having problems remotely configuring the WHS ports for the Reno server and MY stupid irrigation module on MY WHS apparently forgot who it was for a week because the sprinklers had not been going on and what little grass I had during this drought was almost totally dead! Breath. All three servers are now being wankers. Why me?
I crack open my first beverage and call HP.
- 1-800-474-6836
- “Tech Support”
- “Its something else”
- “Media Vault”
- Finally get a person
Ok, so now I got Carl on the phone. hey Carl, this is Tim and my case number is 090909somethingsomethingyadayada
Carl is cool too. Carl says he will send a new drive out tomorrow and it will be here Friday. Just in time for this article. Great. Oh you need my credit card to hold $125 until I send the old one back? Um ok.
I will wait till Friday.
Equipment Needed:
- New Hard Drive
- Original HP Installation Disks
- Patience
- Four Beers (optional as always)
I am really not looking forward to this. Lets set this pig on fire. Ugh.
Drive Installation
I get a call that the drive has just arrived on location so I grab the wife and head to the truck. As I get to the truck I decide I should probably bring her along so I go back inside and grab her again and we leave. Fortunately for me she likes the grabbing.
Here is the original drive. RIP ST3500620AS. RIP my friend.

Here is the drive from HP. They have a hold on my credit card until I return the bad disk.

No screws. I usually lose the screws. I am sure that is not news to yous. Hey why don’t I just go eat some hay, make things out of clay, and lay by the bay?
The new drive is ready to go home. Just like me actually.

Finger and thumb pushing the new drive back to its home. Why you don’t you just go to your home? That is your home! Are you too good for your home?

Server Recovery
Now that the drive has been replaced I am ready to restart the system.
I start the system and press the Server/Recovery button with a paperclip once when the health indicator flashes blue and red. I had done this plenty of times yesterday so it I was ready for it. I put the Server Recovery CD in the hardwired laptop and it starts up automatically.

Of course I accept.

Next…

This is where it could not find the drive when the SYS hard drive was dead.

Server found. Nice. I am happier now.

Josh said Server Recovery the other day. Who am I to argue?

Ok, erase away. Well, it is a new drive so install away!

This part really did take 60 minutes!

Click on next!

We are finished? Sweet.

I clicked on Finish and am waiting.

Ok, I am still in the same application so NEXT!

I agreed already, just make fixie.

New connector? I had problems last week. Uh oh.

Going ok…

Looks the same…

Did I miss something here?

Guess the Server Recovery is a little different.

Two check marks are good.

Naming it the same as before.

Same password as before.

Ok, I agree.

Ok, I agree again.

Just make fixie.

Updates always scare me…

Here we go…

34%. 34%. 34%. Flippers. Now here is the crappy part. It has been sitting at 34% for over an hour. It says not to turn off your home server during the process but it says nothing about clicking on the red X and going home.
See you later my friend. I have dinner plans tonight.

So it is now really Friday night. After dinner we decided (uh, I begged) to stop by and check on the server.
I start the WHS Connector over again and get the right screen.

I now go through the set up process again and start entering data.

I had the Add-Ins all ready from last weeks installation.

Mental note: Since you cannot backup the SYS drive you may want to keep screen shots of your settings such as Remote Notification and Disk Management Add-Ins. It went fast since I had the data right there.
I add the Users and complete what I can. The data is also there. I am happier but I still have some serious issues.
As for the other two WHS I got the sprinklers working and the camera connected via TZO (it was always working with mControl btw) and all the ports and remote notifications are working. The LX 195 has been working fine since we had to reconfigure the remote access after the last major WHS update!
Mental note: Many times you can fix the remote access by just turning it off and then turning it back on. This works UNLESS you are ONLY accessing via remote in which case you can get disconnected!
Problems
I am going to do this article a littler different this week and stop here. I really need to fix some issues before I finish the Recovery. My issues are:
- Router is not available for remote access (HTTPS) but you can access PhotoShare via HTTP. I assume this is a router issue (Uverse ATT no UPnP) but my router settings never changed.
- The connector on the main laptop gets weird sometimes. I assume this is a Power Pack issue like I had last week.
- The connectors no longer work on the other two laptops. I assume I will have to reinstall them? I also cannot access port 55000 from the subnet to start a clean connector install.
- The backup database said it needed repair but I had not done any backups since the Recovery.
Solutions
I am going to start working on fixing this during the week. Since I have no Remote Access I must do this at my parents after work each night until it is fixed. Feel free to post any comments or ideas since it will take me a few days to get back on location.
This sucks but Viva WHS anyway.
See you next Friday night,
Timothy Daleo