Installation Drama
I made two very basic errors in the installation. First, I did not get the bridge powered up within 60 seconds of sending the join command to the Nexia system servers. This meant that the Nexia system did not properly add the bridge to their system, and I had to have them call me back on Saturday morning to manually allow the bridge. When they performed this process, the bridge added to the system with no issues. Second, I took the success signal on the lock to mean that the lock had completely joined the network by linking to the bridge. Evidentially, the bridge needed more time to complete downloading the data from the lock. When the lock malfunctioned on the system and refused to take new user codes, I reset the bridge and re-executed the linking process. This time, I noticed the web instructions that told me to wait until the light on the bridge stopped flashing. When I followed instructions correctly, the lock joined the Z-Wave network and functioned perfectly. I’d like to see Nexia extend the joining time to 3 minutes from one with the initial bridge setup; it makes it easier to set the bridge up when on a different floor of the home.
Mobile Applications
Nexia has a mobile app for Android and iOS. Go into My Account and click on My Mobile. Click on Add a Mobile device, give it a name, provide the cell carrier and the phone number, tell Nexia which sensors to let it control and hit Save. Then, click Download Software and a text message will be sent to your phone with a download link, and an activation code is displayed on the website. Install the app on your phone, agree to the license terms, log in and provide a 4-digit PIN, and you are looking at your Nexia network. I tested the mobile apps on an iOS6 equipped iPhone 5 and an Android-powered Samsung Galaxy SIII. Both worked fine, and full access to the lock and lighting module was available on mobile devices on both Android and iOS.
Customer Service
I chose Nexia Home Intelligence based partly on the availability of live telephone-based customer service, and I was not disappointed. I placed three calls into Customer Service; every time I contacted them, my question was answered and my issue resolved during the call. The customer service function at Nexia is helpful and professional and really adds value to the subscription model.
Overall Evaluation
I’ve used Nexia Home Intelligence for about a week and a half now. The lock is very high-quality, and the MyNexia system controls it very effectively. Every manual and coded activation of the lock is tracked, with alert emails being sent out immediately. The lamp module works exactly as intended. MyNexia allows you to set up schedules, such as turning on the lamp at 0600 every day, or turning on the lamp when a particular user code is entered into the lock, so the potential for full home automation is there. And with support for motion sensors, IP cameras, locks, lamp and lighting modules and thermostats, the sky is the limit for your home automation project. The only downside is that the installation was a little harder than I’d like, and I’d really like the bridge joining process to have more than 60 seconds to process on the Nexia server. However, if you follow the instructions, you can’t go wrong. Nexia Home Intelligence and the Schlage BE369GRNX CAM 716 Keypad Deadbolt Home Security Kit get a 4/5, Silver Award rating.
Visit the Nexia Home Intelligence website here for more information.
See the BE369GRNX CAM 716 Keypad Deadbolt Home Security Kit on Amazon.Com here.
If you looked up the relationship of vivint 2gig and nexia. You would realize where all this technology stems from. In one way or another it stems from vivint. Just saying.
Not sure what you are getting at. Vivint uses Alarm.com as its backend, where Nexia hosts its own servers and maintains its own systems while you provide, via broadband internet, the pipe to the Nexia servers. Vivint was a viable option, but wanted a contract extension of 52 months and offered entry-level locks.