Last week my ATI Digital Cable Tuner stop receiving almost all of my Expanded Basic channels from Charter. I was told by the cable tech that Charter recently changed how they broadcast channels and that this change was probably the cause. Crap.
After three truck rolls, and a call from the very helpful Supervisor Eugene, the single stream card CableCARD was replaced with a multi-stream card. The cable tech made a quick call to activate the CableCARD and I reran the set up again before he left.
If you get a subscription error the first time you view a channel give the CableCARD a few minutes to adjust.
All of the channels started working again in a few minutes and I was good to go.
In addition I can now get a few of the channels (HD Ultra View) I could not get before such as HDNET and ESPNHD. Charter, Eugene and tech 2032 kick a$$!
If you have a similar issue or are missing channels you might want to ask for a Supervisor and get a multi-stream CableCARD. They are typically green in color.
Now We Know,