Last Tuesday I had an issue with the Restore of a 64-bit Dell Inspiron 15. After starting the Restore, and loading the proper Dell 64-bit network drivers, the process stopped when the WHS was not found. I have done about a dozen Restore (32-bit) with WHS but this was the first one to hang up on me. Why?

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A special thanks to fasthair and Seth for confirming that this error happens in similar scenarios.

Equipment Used

For this Restore I was using the Power Pack 3 CD image and the latest and greatest 64-bit drivers from Dell on my USB stick. Everything should have been working as it has the past 12 times. It was not. Ugh (Insert Google rejected curse word here)!

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Restore Does Not Work – Server Not Found

I downloaded the 32-bit Windows 7 drivers and started again. The video has been updated. Here it is:

Server Not Found

I tried for a few hours to get past the Server not found error and finally decided I would start looking around for a solution. I knew the issue was with the drivers because this laptop could not get on the network. How could I tell? I connected to the router from another PC and saw that it was NOT connected even though this laptop was hard wired. Crap.

When I went to download the Microsoft Technical Brief to verify the process I came across the following warning:

“If you are restoring from a 64-bit computer the drivers that are stored in the backup will be 64-bit. These will not function with the 32-bit restore CD. Therefore it is may be necessary to obtain 32-bit versions of the network driver and storage-device drivers for your 64-bit computer, while doing a restore of your home computer.”

The full brief can be found at:

http://www.microsoft.com/downloads/details.aspx?FamilyID=196fe38c-df20-4e19-92ca-6bda7bec3ecb&DisplayLang=en